Privacy Policy

Briggs Hillier Design Ltd is a design agency that specialise in creative design for retail environments and supporting services that include research & insights, management, production & implementation. We provide these services to our business clients.

For the purpose of this document ‘we’ or ‘us’ shall refer to Briggs Hillier Design Ltd.

This privacy policy sets out how Briggs Hillier Design Ltd uses and protects data given to us.

We are committed to protecting your privacy and will only use information given to us in accordance with the policy as set out below. This privacy policy may be updated periodically. Please visit this page from time to time to keep up to date with any changes.

This policy is effective from 24th May 2018.

How we collect your personal information

We may collect your personal information orally, by telephone, in writing, by email for our services.

What personal information we hold about you

1. Contact details:

  • Name and job title.
  • Business contact details including e-mail address, postal address and telephone number

Please note, we will only hold personal contact details if you have chosen to provide them to us, in preference to your business details.

2. Your business interactions with Briggs Hillier Design Ltd. including:

  • B2B communication relating to Briggs Hillier Services
  • Recipient of fortnightly ‘Snapshot’ publication and occasional e-newsletter

How we use your personal information

We use your contact details to:

  • Send periodical direct marketing material, by both post and e-mail to business contacts.
  • Send periodical e-newsletters marketing material to other industry professionals with whom we have previously had contact.

Sensitive personal information

We do not hold any sensitive personal data for our clients.

Sharing your information

We provide a third party mailing house with individuals’ preferred (business or personal) email address for the purposes of sending enewsletter to business contacts and industry professionals.  We do not sell, distribute or lease your personal information to any other third parties unless we have your permission or are required to by law.

Automated decision making

We do not carry out or use any electronic systems, which make decisions without human intervention.

Retention of personal information

We keep your information for as long as we need it for the purposes for which it was collected. In the event there is no longer a requirement to keep your data, for example you move to a different organisation, we will anonymise your records to ensure that we do not inadvertently contact you again.

Grounds for processing

To process your data lawfully we rely on our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your data to:

  • Administer your use of our services
  • Send you information, project related material or ‘Snapshot’ (that you agree to receive)
  • irrespective of whether you are an existing client or not

How we store your information

We store your information using our internal database and CRM system.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we hold.

Use of cookies on our website

Cookies are small text files that are placed on your computer by websites that you visit with your web browser. They are widely used across the internet in order to make websites work, or work more efficiently, as well as to provide information about how the website is used.

We use the following cookies on our website:

A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.

A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website.

A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example, to fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies.

If you do not wish to allow this use of cookies, you may be able to change the settings on your browser to disable them. There is more information to help you on this link:

To opt out of being tracked by Google Analytics across all websites visit

Your right to opt out

You may at any time opt out of receiving Enewsletters and direct marketing material either by clicking here [*link to email – subject “email opt out”], clicking unsubscribe from e-newsletter/ snapshot  or by calling the Briggs Hillier office.

Your rights

You can request to see information held by Briggs Hillier Design Ltd, ask for it to be corrected or request that it be deleted, at any time. If you would like a copy of the information held on you please write to the address below or email An administration fee of £10 will be payable.

Briggs Hillier Design Ltd, 7 Lakeside Court, Maple Drive, Hinckley LE10 3BH. You may be required to submit a proof of your identity. If you have previously agreed to Briggs Hillier Design Ltd holding your personal information but have changed your mind, or you wish to raise a complaint about how your data has been handled, please email If you are not satisfied with our response to your complaint or believe we are not handling your data in accordance with the law, you can contact the Information Commissioners Office at