Transforming an in-store veterinary concept

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Vets4Pets

Vets4Pets are the veterinary branch of the Pets at Home group, the largest pet supplies retailer in the UK. We’ve developed a new design concept for Vets4Pets designed around the specific needs of pets and their owners, providing a seamless customer journey and new facilities offered in a safe, comfortable and homely space.

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Consulting with Pets at Home veterinary practitioners throughout the process, animal welfare is at the heart of the design solution. This includes separate waiting areas for cats and dogs designed for their comfort.

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“The Briggs Hillier team were a pleasure to work with throughout the design process and quickly understood our needs… The process resulted in an exciting new concept for the customer space in our veterinary practices, which is both innovative and practical whilst safeguarding clinical standards. We are thrilled with the end result and think our customers will be too!”

Andrew MacLeod, Business Development Director at the Pets at Home Vet Group

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THE JOURNEY TO DESIGN THAT WORKS

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