Revolutionising the pet care experience

Pets at Home

With over 400 stores, Pets at Home are the largest pet supplies retailer in the UK. Placing experience and interaction at the heart, we have transformed the store concept by creating a powerful customer journey and fun, engaging and informative spaces that bring to life the numerous services in store.

Winners of the Retail Week Awards 2020 ‘Store of the Year – Large Format’

Close interaction with animals encouraged in the Pet Village

Multifunctional and flexible event space accommodates multiple discover and learn activities

Animal welfare is at the heart of the cat adoption facility

Consultation space dedicated to discussing pet health and welfare

Groom Room and dog ‘self wash’ creates theatre in store

THE JOURNEY TO DESIGN THAT WORKS