Overall, the service hub is a powerful statement of Pets a Home’s commitment to providing a comprehensive range of free services in store and to ‘bringing the pet care experience to life’. Combining all free services together within one hub, not only provides customers with a prominent, easy-to-find location instore to seek advice without having to hunt for a colleague in the aisles, but it also raises awareness of the free services available. In addition, the creation of a multi-functional service hub ensures that it’s operationally viable to resource the area, and importantly provides a clear connection between offline and online services.
The feedback so far is that customers, colleagues and pets LOVE the new service hub! Watch out for new locations coming soon in Perth, Portsmouth, Clacton and Handforth.